Makota88 Privacy Policy – Player Data Protection and Privacy

Welcome to the makota88 Privacy Policy. This document explains how we handle your personal information when you use the makota88 platform, website, and mobile app ("Platform"). We are committed to protecting your privacy and ensuring your personal information is managed responsibly.

By registering an account or using any part of the makota88 Platform, you agree to the data collection and usage practices described in this Privacy Policy. This policy applies to all Platform users, including casual visitors, registered players, and VIP members.

Makota88 collects various types of information in different circumstances when you use our Platform. The following are the categories of data we collect:

Information we collect is used solely for the following purposes. We will not use your data for any purpose not stated here without obtaining your additional consent:

• Account management: Creates, verifies, and manages your account at makota88.
• Transaction processing: Processes deposits, withdrawals, and other financial activities securely.
• Identity verification (KYC): Verifies your identity, age, and source of funds to meet legal requirements.
• Service provision: Enables access to games, promotions, and other platform features.
• Platform security: Detects and prevents fraud, money laundering, and other unlawful activities.
• Customer support: Responds to your enquiries, complaints, and requests for assistance.
• Legal compliance: Fulfils reporting obligations to the relevant authorities.
• Product improvement: Analyses usage data (in aggregated and anonymised form) to improve the user experience.
• Marketing communications: Sends promotional information and the latest offers, subject to your communication preferences.

Makota88 processes your personal data on one or more lawful legal bases. These bases ensure every data processing activity is well-justified and complies with applicable data protection legislation.

• Contract performance: Processing necessary to fulfil the agreement between you and makota88, including service provision and payment processing.
• Legal obligation: Processing necessary to comply with applicable laws, including KYC requirements and financial reporting.
• Legitimate interest: Processing for legitimate business operational needs such as fraud prevention, system security, and service improvement.
• Consent: For certain processing activities such as marketing communications, we rely on your express consent, which can be withdrawn at any time.

Makota88 does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, in operating the platform, we work with trusted service providers who require access to certain data.

Third parties that may receive your data include:

• Payment processor providers: To process deposits and withdrawals securely.
• Identity verification service providers: To carry out the required KYC process.
• Cloud technology providers: For secure data storage and processing.
• Analytics services: To understand platform usage patterns (aggregated data only).
• Regulatory authority: When required by law or court order.

The makota88 platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session verification and security. Cannot be disabled.
• Functional Cookies: Saves your preferences such as language and display settings for your convenience.
• Analytics Cookies: Helps us understand how users interact with the platform for continuous improvement.
• Performance Cookies: Used to monitor platform performance and detect technical issues.

You can manage cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of some parts of the makota88 platform.

Makota88 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law. Retention periods vary by data type:

• Active account data: Retained for as long as your account remains active at makota88.
• KYC and identity data: Retained for at least 5 years after account closure to meet anti-money laundering legal requirements.
• Financial transaction records: Retained for 7 years in line with accounting and financial regulatory requirements.
• Support communication logs: Retained for 2 years for reference and service improvement purposes.
• Analytics data: Stored in aggregated form without personal identifiers for a maximum of 2 years.

As a makota88 platform user, you have certain rights regarding your personal data. makota88 respects and facilitates the exercise of these rights:

Makota88 continually invests in security infrastructure to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our technical and organisational security measures include:

• 256-bit SSL encryption: All communications between your device and makota88 servers are encrypted using the highest industry standards.
• Encryption of data at rest: Sensitive data such as financial information and KYC details are encrypted when stored in our database.
• Role-based access control: Staff may only access data relevant to their job responsibilities.
• 24/7 security monitoring: Automated monitoring systems that detect suspicious activity in real time.
• Regular penetration testing: Security audits and penetration testing are conducted periodically by independent experts.
• Two-factor authentication (2FA): Available to all user accounts as an additional security layer.
• Staff training: All staff who handle personal data receive regular data protection training.

If you have any questions, concerns, or complaints regarding how makota88 handles your personal data, we encourage you to contact us first before taking any further action.

You may contact the makota88 Data Privacy Officer via:

• Email: [email protected] (please state "Privacy Enquiry" in the email subject line)
• makota88 App: Via the in-app live support feature
• Account portal: The "Contact Us" section in your account settings

Makota88 is committed to responding to all privacy-related enquiries within 30 working days. For more complex issues, we may require additional time but will keep you informed of your case's progress.